International Intrigue: FedEx style

Just a piece of advice that I’m going to float out onto the Internet in case anyone else finds themselves in a similar situation as I was. Actually this was my second time and perhaps writing about it will make it easier in the future.

If you have an invoice from FedEx as a recipient (for duty or taxes or whatever) but you are now in a different country from which the package was received, there are two things to know:

  1. You can’t pay for it online. I think this is true even if you aren’t in a different country. But you can do it by phone.
  2. The contact number for FedEx may not direct you to a place where they can help you. At all.

Case in point: you have an invoice from Canada (because you shipped yourself or your family something at Christmas from the US), but you are now back in Bermuda where you live. You click on the Canadian FedEx site thinking this is a good place to start. You find a contact number. It is toll free which might work from Bermuda, but may or may not actually be toll free. Calling this number connects you to a Caribbean/Bermuda contact centre. If you try to explain you have an invoice, the best case is you are transferred around for a while until you find someone who can help you. Worst case, you dead end on someone who can’t help you (or transfer you apparently).

The trick is as soon as someone answers (after 1 for English, and 0 for a human) is to ask for “Canadian billing” (or whatever country your invoice is from). Now you should be talking to someone who can actually help you. They may have to involve someone else but they actually know how to properly transfer a call. Have the invoice number and a credit card handy and you are good to go.

I don’t know how many of these invoices they serve, but this is my second inside of a year, so you would think that they would allow for online payment, since you can do most other things online. I guess I’ll have to enjoy my international scavenger hunt each time.

February 18, 2010
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